MWC through a Retail Lens
Based on what I saw at MWC (fka Mobile World Congress), the themes, especially as they relate to commerce, can be summed up most succinctly as SPEED.
My Visit to a Payment-optional, Selfie-friendly Store
To recap, trends hit:
Instagrammable
New CPG sales channel
Small format
Self-checkout
Shift in ad dollars from digital to stores
And those missed:
Experience
Service
Product education
Brand immersion
The “chat” in chat commerce
Shopping Experiences vs. Everything Else
Looking at stores I’ve visited recently (here and here) and what’s next on my list (future visits coming via Instagram Stories) and paying close attention to my daily inclinations, I have two main thoughts.
Nike, the Disruptor That's Not Walmart
Walmart and Nike both have taken dramatic action recently, but only one company's tale is being told as that of disruption.
Closing The Mobile Marketing Gap
I attended TAP 2017 last week and I'm excited about how Button is addressing the gap between affiliate marketing effectiveness on desktop vs. on mobile.
Improving Grocery in a Competitive Landscape
As the food shopping space anticipates innovation coming from Amazon/Whole Foods, here's my grocery tech wish list.
Box The Party, Chat Commerce, and an MVP
A few weeks ago, I announced the pre-launch of my new retail business, Box The Party. As the landing page says, I want to help people eliminate Pinterest party fails and create Instagrammable everyday celebrations at home. Despite the chatbot hype, I believe there's an opportunity in human-to-human interaction. So it's no coincidence that Box The Party's minimally viable product - which launched last week - is all via SMS.
Who Owns Retail Marketing?
As the number of ways we can see and reach customers grows, seemingly at an exponential rate, retail organizations also become more complex. More sharing is needed. Meeting calendars are filling up faster than ever. When an initiative touches marketing, online/mobile, store visits, and tech, who owns it? Everyone? No one?
SXSW Highlights
I packed about 17 experiences into my one day (Saturday, 3/11/17) in Austin, not including all the mind-expanding conversations I had along the way. The global, truly interdisciplinary nature of the crowd this event continues to draw is beyond impressive.
Who Does Omnichannel Best? (Part 2)
Retailers can’t do “omnichannel” well without data that profile customers and their paths to purchase across channels. With in-store Wi-Fi log-ins and data collection powered by Euclid Connect, retailers gain illuminating visibility into how the store visit fits into a customer’s purchase journey