How 2020 Has Democratized Fashion Week
Brands relying on department store or other multi-brand retailer distribution are in particular pain this year, as stores are closing and inventory checkbooks are being scrutinized more closely than ever.
On Pandemic-Induced Lifestyle Changes in Fashion & Home
A couple of weeks ago, I spoke with journalist Cathaleen Chen about how consumers are living and shopping right now.
Retailers That Emphasize Community Will Boom After Social Distancing Is Over
Some of the most compelling specialty retail concepts incorporate both lifestyle merchandising and some kind of service, coffee or otherwise. Historically, it’s been a bonus if they also built community. That was likely to approach requirement status in the future anyway. Given current circumstances, once retail and hospitality open again, a sense of community will be even more valued.
The Rise of the Lifestyle Marketplace
Why am I excited about the idea of brands known for fairly narrow product categories launching curated marketplaces? For three broad reasons.
Why Nike + The Infatuation is a Fantastic Collab
The multi-platform, multi-venue, multi-product program I’ve now seen over several weeks appears to be the result of the proven creativity of The Infatuation team and the risk-taking for which Nike has become admired.
Amazon Fashion’s London Pop-up
Observations and analysis about Amazon‘s London pop-up from retail consultant Rebecca Smith and me.
My Visit to a Payment-optional, Selfie-friendly Store
To recap, trends hit:
Instagrammable
New CPG sales channel
Small format
Self-checkout
Shift in ad dollars from digital to stores
And those missed:
Experience
Service
Product education
Brand immersion
The “chat” in chat commerce
Retail, Now with Tour Guides
If more stores can capture people’s attention in similarly-immersive ways, then reserved and tour-guided retail could be part of the definition that I think today’s “retail as entertainment” hypotheses sorely need.
Storytelling through Stores
Hitting so many DNVB stores in quick succession reinforced for me a story. The story is that these brands - unlike retailers before them - are not opening stores for pure distribution strategy reasons.
Retail Experience & the Purpose of a Pop-up
While I’m all for the product-free pop-up, I’m looking for more of a tie between brand and experience than this one.
The Launch of the Small Launch
New and established brands are focusing on tighter assortments.
A Tale of Two Seattle Retail Pilot Stores
Earlier this month, I visited Amazon Go and Starbucks Roastery. They’re at opposite ends of the technology/human spectrum.
Stores as Playgrounds & 5 Ways Dyson is Winning
On Friday, I visited the Dyson Demo store. I had read about it and, while I'm not in the market for a vacuum cleaner, what's the point of a retail store anymore if it's not a helpful experience with some form of product trial?*
Branding Fitness
How big a role does brand play in people’s decisions about where to work out? Regardless of its significance now, I think its importance will increase as fitness companies continue to define and amplify their brands.
Must-see Stores in NY
Someone visiting town for the holidays asked me what retail to see while in New York. I could go on and on (and on) but here's what came to mind first. Please comment or tweet and tell me what you'd add!
Stores: Better Than Ever & Getting Better (Part 1)
The best thing about Amazon making shopping boring is that stores - at the least the good ones - are being reborn as shopping experiences. And not just shopping, but education and community, as shown at ADAY in the thumbnail image.
Media + Product Discovery = New Retail Experience
At the Brit + Co #CreateGood pop-up in Soho, worlds converge as the media company for women advertises its own platform, while bringing other brands to life inside its "5-day experience of all things good". Truth be told, #CreateGood uses these brands to round out Brit + Co IRL by providing visitors with sustenance and entertainment.
A Weekend of Customer Experience Observations
I've been out and about in New York over the past three days and, without intentionally embarking on a channel checking tour, I've found myself making a lot of mental notes about the experiences I've had.
Nike, Another Little Company in the News Last Week
Nike is doubling down on the 12 markets that will provide 80% of the brand's growth over the next 2.5 years. To many companies, this would mean focusing ad dollars in those markets and maybe sprucing up some area stores. But for Nike, it means more.
What The New Yorker Article About J. Crew Gets Right About Retail
I read many - probably too many - articles about retail. More than any I’ve seen recently, last week’s The New Yorker article, "Why J. Crew's Vision of Preppy America Failed", nails so much about retail today.