Soho Retail Traffic & Takeout Food CX

Earlier this evening, I posted an Instagram story showing which stores had lines to enter and which were seeing less traffic yesterday.

Spoiler alert: Stadium Goods, Muji, and Pac Sun were winners, while H&M, Zara, and Lululemon disappointed.

If you don’t catch the story live in the 24-hour window, I’ll archive it in my Soho Retail highlights.

I also shared a photo of my pickup order from Gramercy Tavern At Home which, unsurprisingly, was the best takeout customer experience I’ve had. Daily Provisions, also from Union Square Hospitality Group, was a close second.

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The State of Retail, July 2020

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The New E-Commerce Experiences Driving Results